WHAT: Capital Bikeshare Member Survey Report
WHO: Presentation by Lori Diggins, LDA Consulting, with Capital Bikeshare Management Team (District Department of Transportation and Arlington County) and Alta Bicycle Share
WHEN: Monday, June 18, 2012, 10 a.m. – 11:30 a.m.
WHERE: Mobility Lab, 1501 Wilson Blvd, Suite 1100, Arlington VA 22209 (Two blocks from Rosslyn Metro Station. One block from Wilson and Ft. Myer Capital Bikeshare Station. Entrance is on Oak Street.)
After registering, you will receive a confirmation email containing information about joining the webinar.
BACKGROUND: A presentation and Q&A with Lori Diggins and representatives from Capital Bikeshare on the 2011 Member Survey Report. This comprehensive survey was administered in November and December of 2011 with more than 5,000 responses. The report provides insight into the impact of the Capital Bikeshare program, the kinds of trips taken on the service and the satisfaction of members.
The full report will be released at the end of the presentation.
LORI DIGGINS BIO: For more than 20 years, Lori Diggins has provided consulting expertise in developing and evaluating transportation programs offered to the public, in particular assessing customers’ satisfaction with the programs and the impacts of the programs on travel behavior. She has conducted surveys on a wide range of individual transportation services, such as carshare, bikeshare, vanpool, financial incentives, ridematching, Guaranteed Ride Home, parking, and other topics. She also has led the four regional State of the Commute surveys sponsored by the Metropolitan Washington Council of Governments for the Washington DC region and regional travel surveys for many other cities and states.
Lori holds an M.S. in Transportation from Northwestern University and a Certificate in Dispute Resolution from Pepperdine Law School. She currently serves as the Chair of the Transportation Research Board’s Committee on Transportation Demand Management and previously was a member of TRB’s Survey Research Methods Committee.
Photo courtesy of DDOTDC