This CommuterDirect.com® research study is a component of the ACCS Research & Evaluation Program.
The study is periodically conducted every few years for three primary purposes:
- Current Service Level Performance: Evaluate CommuterDirect.com®’s specific service offerings and satisfaction levels.
- Continuous Service Enhancement: Improve aspects of CommuterDirect.com®.
- ACCS Impact Calculation: Provide inputs to calculate the overall impact of CommuterDirect.com® on ACCS’ overall goals and return on investment in CommuterDirect.com®.
View the complete study presentation here: 2012 Commuter Direct Presentation