Mobility Lab Results

Mobility Lab is a research-and-development initiative of Arlington County Commuter Services (in Virginia, USA), and we collaborate worldwide.

Awards and what people are saying about Mobility Lab:

  • Winner of the 2013 Association for Commuter Transportation Presidents’ Award.
  • “Mobility Lab is an exceptional resource center for research and information about smart transportation options. By communicating often and clearly, it is helping move the needle on the effective use of transportation alternatives throughout America,” says John Martin, director of the Southeastern Institute of Research.
  • “Fostering critical thinking and new perspectives at their unconferences and shepherding cutting-edge transit arrival and departure screens, Mobility Lab is a leader in applying technically innovative ideas to the transportation industry,” says Adie Tomer of The Brookings Institution Metropolitan Policy Program.
  • CaBi Trip Visualizer is called “awesome” by POLITICO Morning Transportation and application creator Michael Schade is called “inventive” by Emily Badger of The Atlantic Cities. His Side-By-Side Router was named a “Map of the Week” by Google.
  • “I just nerded out hard when I found [Mobility Lab’s] Transit Tech web page,” says Joseph Kopser, CEO of RideScout.
  • @MobilityLabTeam is a great asset & resource in our community!” says Alli Henry (@GenY4Transit)
  • LookThink says, “For any DC-area urban-planning geeks, our office is totally loving the content over at Mobility Lab’s Twitter feed.”
  • Dr. Gridlock of the Washington Post says, “Thanks for the head’s up, Mobility!” regarding our outreach for
  • Washington Express columnist Vicky Hallett says, “Mobility Lab’s Hack Days are ‘about rolling up your sleeves, bringing your laptop and attacking specific ideas.'”
  • “I use the transit screen I set up at Mobility Lab’s Hack Day. My co-workers were so envious that they made me set up ones for different routes,” says Ben Ball in a Greater Greater Washington article about tech options in light of the demise of the NextBus DC app.
  • “You guys crunch the numbers that people like me like to spew!” – Barbara McCann, author of Completing Our Streets, Island Press.
  • Former Delaware Department of Transportation public-relations director Darrel W. Cole calls Mobility Lab a “great group!”
  • “[Mobility Lab’s regular Lunch At the Lab series is] one of the best run meetups in the area.” – Emergency-management app developer James Sweet.

Mobility Lab has served as a meeting place and the home of idea generation for:

  • Transportation Techies DC monthly “Meetups”
  • Technology-development fellowships such as the one that created TransitScreen
  • Virginia Tech and American University transportation-focused students
  • Crowdsourcing hackers for bike trip planning software and real-time transit screens
  • Fairfax County (Virginia) Connector busline executives, and
  • Roanoke (Virginia) transportation planners, to name a few.

Arlington County Commuter Services’ Results

One of Mobility Lab’s primary roles is to measure the impacts of Arlington County Commuter Services, showing that what we do works, and can be translated as a game plan for anywhere else in the world! See the latest here: Arlington County Commuter Services Performance Report FY2013 (July 2012-June 2013)

Mobility Lab tracks the actions of ACCS programs. Here are some important numbers from back in Fiscal Year 2011:


dollars in sales at and at The Commuter Store®


dollars in fare media sales at the Commuter Information Center


dollars worth of sales at The Commuter Store®


visits to® family of websites, including


trips on Capital Bikeshare in year 1


transit timetables distributed


page views were logged at


customers through The Commuter Store® doors


individual transactions and 986 corporate transactions processed at


employees reached through 661 employers by Arlington Transportation Partners


page views logged by 38,941 unique visitors at


tons of CO2 removed from the air every year


redesigned four-color Walkabouts brochures printed with updated text and maps for 18 Walkabout routes


Arlington County bike maps distributed


issues of Solutions newsletters and 1,160 e-Solutions issues distributed


phone calls at our call center


phone calls answered at the Commuter Information Center


people at 20 WalkArlington events including walking tours, workplace walks, health fairs, environmental expos, and school programs.


people at 53 Car-Free Diet events


people at 39 BikeArlington events


people reached at 48 transportation fairs


followers of Car-Free Diet on Twitter


pledges to go car-free


bikers checked in at Bike to Work Day rest stops in Arlington


bike light sets given away


Car-Free Diet Retail Partners


Personalized Commute Planners distributed


ART bus stops repaired or replaced due to vandalism, storms or accidents


transportation fairs attended reaching over 5,000 commuters.


site inspections of buildings for compliance


Redefine Your Commute campaign events conducted reaching over 6,000 commuters


walk events attracting 19,111 participants


new site plan properties assisted to comply with TDM requirements


Arlington businesses awarded the “Bicycle Friendly Business” status by the League of American Bicyclists


Confident City Cycling classes organized by BikeArlington with 169 attendees


TDM compliance reviews for residential site plan buildings completed


Car-free Diet Skeptics who went 30 days each without a car that was followed by thousands of people on a reality series show


new The Commuter Store®kiosk in Ballston

In 2006, ACCS embarked on an extensive research and evaluation program to measure its success in meeting customers’ needs and document the travel and environmental impacts of mode changes influenced by TDM services. ACCS has conducted surveys of residents, employees, service users, and employers to measure their awareness and use of TDM services, their satisfaction with the services, and their travel patterns before and after their contact with the program.

The research demonstrates the value of these cost-effective services to individual users and the collective value of the travel changes made by these users to achieve County-wide transportation and environmental objectives. Arlington County’s transportation demand management programs strive to improve mobility for residents, employees and visitors. Single-occupancy-vehicle (SOV) trips are converted to more sustainable modes of transportation. Almost three-quarters of trips are converted to transit, i.e. rail and bus. We estimate that Arlington County Commuter Services’ programs shift 45,000 SOV trips each work day into other forms of transportation from the region’s roads.

We in the U.S. have been trained for our car culture, and Mobility Lab is working daily to show there are other options that offer a wide variety of direct and indirect benefits.

See the ACCS annual reports for further information about our results.

Annual Reports