Tickets and Passes Delivered to Your Door
Commuter Direct.com is an online service for purchasing transit fares. Tickets and passes are available for all DC regional transit providers. CommuterDirect.com also makes it easy for employers to manage transit benefits for their employees.
For more information, see: www.commuterdirect.com
Serving commute travel to, from, and through Arlington is critical for transportation system effectiveness and business vitality. CommuterDirect.com helps achieve this key objective.
Our research shows that:
- About one-third (31%) of survey respondents made work changes in work travel modes since they started using CommuterDirect.com. 22% of those said that CommuterDirect.com was instrumental in making that change.
- A quarter (25%) of survey respondents made non-work travel changes since beginning use of CommuterDirect.com. 35% of those said that CommuterDirect.com was instrumental in making that change.
CommuterDirect.com got top scores for customer service scores. 89% of customers (individuals) and 95% of corporate customers were satisfied with CommuterDirect.com. 52% of individual users surveyed ONLY used Commuter Direct.com.
CommuterDirect.com Research Studies
- 2008 CommuterDirect Corporate Study: http://mobilitylab.org/2012/01/02/2008-accs-commuterdirect-corporate-study/
- 2007 CommuterDirect Individual Users Study: http://mobilitylab.org/2012/01/26/2007-accs-commuterdirect-individual-users-study/