Items Tagged with

CommuterDirect.com

Transit Pass People slideshow

Transit Comfort Begins with Great Customer Service

There’s a story that’s popular in business schools. A blizzard in the California Sierras had knocked out all communications and deliveries to customers of a California FedEx office. Unable to meet the company’s “absolutely, positively delivered overnight” guarantee, a junior FedEx staffer, without approval of his managers, rented a helicopter (charging it on his personal… Read more »

TDM in Arlington

Demand-side Transportation Strategies Are Secret to Arlington’s Success

Two recent headlines really sum it up nicely for Arlington County, Virginia. As Arlington Booms, Traffic Drops was written by Canaan Merchant in Greater Greater Washington and The Suburb of the Future is Here – How one city avoided the worst of suburbanization and revealed the path toward sustainable urban development was by Henry Grabar… Read more »

ACCS

County Bureau Gets Creative Moving People Instead of Cars

Arlington County Commuter Services (ACCS) looks and operates more like a start-up tech company than a government agency. The transportation demand management (TDM) arm of the Virginia county has an energy one might not normally expect in a government office. Busily decorated with site plan documents pinned to walls, bookcases filled with business management paperbacks,… Read more »

2008 ACCS CommuterDirect Corporate Study

As outlined in the 2006-2008 ACCS Program Research and Evaluation Plan, the purpose of the study are to assess the performance and impact of CommuterDirect.com, to help refine and improve the overall CommuterDirect.com program, and to establish benchmarks from which future performance gains can be made. KEY FINDINGS While the number of total respondents represents… Read more »

2007 ACCS CommuterDirect – Individual Users Study

As outlined in the 2006-2008 ACCS Program Research and Evaluation Plan, the purpose of this study are to collect and analyze information needed to assess the performance and impact of CommuterDirect.com, and to establish benchmarks from which performance gains can be made. KEY FINDINGS Use of service: CommuterDirect services a very large geographic area – 58%… Read more »