Authors & Contributions
Janna Starcic

Janna Starcic

Janna is executive editor of METRO Magazine, a national trade publication covering public and private passenger transit operations.
Amtrak wifi, Sam Churchill

What agencies need to know about passenger Wi-Fi

This article originally appeared in Metro Magazine. Internet connectivity is expected everywhere as people are increasingly becoming more and more used to being connected wherever they are. The latest figures from Ericsson show global mobile data consumption has increased by 55 percent over the past 12 months. “We are experiencing this trend firsthand, having doubled… Read more »

MBTA Twitter

How Transit Agencies Can Manage the “Blizzard” of Negativity on Twitter

Agencies that use Twitter to respond to users’ complaints or answer questions get more positive Twitter reaction and more civil discourse online, according to Lisa Schweitzer, the author of a recent award-winning study analyzing tweets of public transit agencies. “It’s about the marketing potential of social media — a lot of public transit agencies are… Read more »

Waiting Tech

Boston, Vegas Startups Tap Smart-Route Tech

Pop-up transit companies like Bridj and Shift are taking advantage of today’s growing amount of data availability and creating flexible transit systems that come to the customer instead of vice versa. Boston-based Bridj defines itself as “the world’s first pop-up transit system.” The idea of pop-up transit started in the dorm room of Middlebury College student Matthew… Read more »

OCTA vids

Transit Systems Tap Video’s Storytelling Ability to Attract, Inform Riders

This article was originally published by METRO Magazine, by senior editor Nicole Schlosser. As a growing number of riders and the general public look to online videos for information and entertainment — video consumption in the U.S. has been generally increasing, according to comScore — some transit systems are producing their own videos to more… Read more »

Dupont streetcar below

Streetcars: The Transit System America Threw Away

(This article by John Martin was originally published by Governing and also appeared in METRO Magazine.) In the 1951 sci-fi movie “The Day the Earth Stood Still,” pedestrians are seen descending staircases on the edge of Dupont Circle in Washington, D.C. These days, the stairs are still there, but now they’re blocked off. They led to a once-busy 75,000-square-foot… Read more »

Subway folks

Top 50 Traits of a Great Transit Manager

What traits and skill sets are important to becoming a great public transportation leader? METRO Magazine, where I serve as executive editor, surveyed more than 200 transit executives to find out. Being a skilled communicator and listener were the most commonly cited attribute, while having a good sense of humor and being able to laugh… Read more »