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Study


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CommuterDirect.com Individuals Survey, 2012

This CommuterDirect.com® research study is a component of the ACCS Research & Evaluation Program. The study is periodically conducted every few years for three primary purposes: Current Service Level Performance: Evaluate CommuterDirect.com®’s specific service offerings and satisfaction levels. Continuous Service Enhancement: Improve aspects of CommuterDirect.com®. ACCS Impact Calculation: Provide inputs to calculate the overall impact… Read more »


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ACCS Making an Impact FY2012

On the average workday in FY 2012, Arlington County Commuter Services (ACCS) reduced traffic in Arlington by about 44,000 trips by helping people switch from driving alone to taking transit, carpooling, vanpooling, walking, or biking. Eliminating these trips also eliminates over 757,400 miles of travel each business day, which means a savings of about 31,500… Read more »

92310-ACCS

2012 The Commuter Store® Study

The Commuter Stores® are a key component of Arlington County Commuter Services’ success. As the results of the 2012 Commuter Store® Study show, the stores help to shift travelers from driving alone to other travel modes. The goal of this study was to profile customers at the store, identify how people find out about the… Read more »


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2011-2012 Capital Bikeshare Member Survey

Presented here are some of the results of the Capital Bikeshare Customer Use and Satisfaction Survey conducted for the Capital Bikeshare program in late 2011 and released in June 2012. Capital Bikeshare, a program jointly owned and sponsored by the District of Columbia and Arlington County, VA and operated by Alta Bicycle Share, Inc., offers… Read more »


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Arlington Bikeshare Transit Development Plan (TDP)

Bikeshare TDP Updates and Progress Reports These updates summarize Arlington County’s progress in implementing the recommendations of the TDP, provide a financial projection based on the system’s financial performance to-date, outline anticipated capital needs, and identifies future system improvements. See more at BikeArlington For information about Arlington County’s comprehensive Transit Development Plan, visit the Arlington… Read more »


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2005 Arlington Pilot Carshare Program First-Year Report

In March 2004, the Arlington County Commuter Services (ACCS) unit of the Department of Environmental Services partnered with the two carshare companies —Flexcar and Zipcar—to provide expanded carshare services and promotions called the Arlington Pilot Carshare Program. This report documents the success of the program, and makes the case for replicating the program in other Arlington… Read more »


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2007 Arlington Transportation Partners (ATP) Client Study

The purpose of this study was to collect and analyze information needed to assess the performance and impact of Arlington Transportation Partners (ATP) and their programs, and to establish benchmarks from which performance gains can be made. KEY FINDINGS ATP-specific Services:  Three-quarters of respondents are satisfied with ATP, 7 in 10 find them useful. Level… Read more »


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2007 Arlington County Commuter Services (ACCS) Commuter Store Study

The purpose of this study is to understand how ACCS’ Commuter Store™ concept is currently performing, to identify ways to improve the product and service delivery, to measure the overall impact of ACCS’ investment in the Commuter Store, and to establish benchmarks from which performance gains can be made. KEY FINDINGS Pertinent Background Findings from… Read more »


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2007 Arlington County Commuter Services (ACCS) CommuterPage.com Study

The purpose of this study is to understand how ACCS’ CommuterPage.com is currently performing, to identify ways to improve the site, to measure the overall impact of ACCS’ investment in CommuterPage.com, and to establish benchmarks from which performance gains can be made. KEY FINDINGS Demographics of CommuterPage.com Survey Respondents: The mean age of the respondents… Read more »


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2008 ACCS CommuterDirect Corporate Study

As outlined in the 2006-2008 ACCS Program Research and Evaluation Plan, the purpose of the study are to assess the performance and impact of CommuterDirect.com, to help refine and improve the overall CommuterDirect.com program, and to establish benchmarks from which future performance gains can be made. KEY FINDINGS While the number of total respondents represents… Read more »