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2008 STAR User Satisfaction Survey

STAR is an acronym for Specialized Transit for Arlington Residents.  The service provides transportation for Arlington residents who have difficulty using public transit due to the effects of age or disability.  Basic STAR services are intended to provide a comparable level of transportation as provided by ART, Metrobus, and Metrorail.  All rides are arranged in… Read more »

ACCS Making an Impact FY2008

In FY 2008, Arlington County Commuter Services (ACCS) eliminated 38,000 daily vehicle trips in the County by helping people shift from driving alone to transit, carpooling, vanpooling, walking, bicycling, or teleworking. To visualize 38,000 vehicles, consider that I-395 and I-66 carry a combined total of 37,000 passenger vehicles in eight inbound lanes during the three hour morning rush period. This… Read more »

2008 Arlington Transit (ART) Rider Study

The survey sought to understand who is using ART and how they are using it; understand how ART is currently performing; identify ways to improve the product and service delivery; and establish benchmarks to assess future performance gains. KEY FINDINGS Demographic Profiles: 55% of the respondents were female. The mean age is 36 – compared… Read more »

2007 State of the Commute – Arlington Study

This study analyzed data collected in two commuter surveys: one undertaken by the Commuter Connections program of the Metropolitan Washington Council of Governments (MWCOG) for the metropolitan Washington, D.C. region, including five Northern Virginia jurisdictions; and the other by the Department of Rail and Public Transportation of the Commonwealth of Virginia for the rest of Virginia…. Read more »

2007 ACCS CommuterDirect – Individual Users Study

As outlined in the 2006-2008 ACCS Program Research and Evaluation Plan, the purpose of this study are to collect and analyze information needed to assess the performance and impact of, and to establish benchmarks from which performance gains can be made. KEY FINDINGS Use of service: CommuterDirect services a very large geographic area – 58%… Read more »

Make Travel Options Easy To Use — Shop Online or In a Store

What We Know: There is pent-up demand for using alternative commute options. According to the 2006 Arlington County Resident Study, 28% of residents who drive alone on their commutes said they were likely to try an alternative to SOV commuting. 30% of residents had tried a new mode in the past year. Research has shown… Read more »

2007 Arlington County Residents’ Satisfaction with Transportation Internet Study

As outlined in the 2006-2008 Arlington County Commuter Services (ACCS) Program Research and Evaluation Plan, the purpose of this study was to target those residents who use modes of travel that are less popular (bicycle, walk, transit) and were more difficult to come by in the  2006 Arlington Resident Satisfaction Telephone Study. The primary objective… Read more »

Run Continuous Education Campaigns — Build Awareness of the Transportation System

Every five years the County turns over 50% of its population base—100,000 residents leave the County, and 100,000 new residents arrive. Almost half of teen riders say that a lack of information and knowledge may be a barrier for riding the bus. 35% said they don’t know where the bus stops are, and 32% said… Read more »

Support Arlington’s Urban Villages — Cars Not Required

What makes it so easy to get around without a car? In a word —alternatives! Public Perceptions of Transit studies in 2004 and 2005 found that Metrorail and Metrobus were perceived as “safer” than driving alone.