In its efforts to help reduce traffic congestion and pollution, Arlington County in Virginia does something unique: it operates various brick-and-mortar shops called The Commuter Store.
There are five Commuter Stores and four “Mobile Stores,” that spend most of their time in Arlington’s “Urban Villages,” connected neighborhoods and shopping centers. The Commuter Stores are one tool of many in the transportation demand management toolbox operated by Arlington County Commuter Services.
This study – a series of intercept surveys of The Commuter Store customers – assesses how customers use the stores and what their experiences are.
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