Mobility Lab Research Catalog

Mobility Lab has conducted extensive research on the use and awareness of sustainable transportation options in Arlington County. Surveys and studies conducted since 2000 by the Arlington County Commuter Services Research Program and Mobility Lab are listed below.

Research Plans

Arlington County Commuter Services Research Plan, 2006 – 2008
This plan outlines a research and evaluation process to collect and analyze data to assess the performance of Arlington County Commuter Services (ACCS) and to enhance ACCS’ effectiveness in providing travel assistance services in Arlington County.  The plan establishes a series of performance indicators related to objectives and expectations established for ACCS, defines data needed to assess progress in the indicators, recommends data collection and analysis tools, presents a schedule for implementation of the research and evaluation activities, and suggests protocols to report results periodically.

Arlington County Commuter Assistance Program Research Plan, 2000-2002
The purpose of this plan is to outline how Arlington County can best meet the opportunities and challenges ahead as the County continues to experience economic growth and the increasing demands of regional mobilization. This plan recommends a basic market research program to monitor the overall attitudes of existing and trial riders and track the retention of trial riders. The Metro rider and non-rider research base also is to be utilized. This plan also recommends a major new segmentation study of Arlington residents and non-residents.  The study would provide usable data about a variety of market segments by neighborhood and corridor.

Key Research-Based Insights for Mobility Management (TDM) Programs

Let Employers Advance the Cause
Make Travel Options Easy to Use: Shop Online or in a Commuter Store
Run Continuous Education Campaigns: Build Awareness of Options & How to Use Them
Support Arlington’s Urban Villages — Cars Not Required

Impacts and Benefits of Mobility Management

ACCS Annual Reports, 2005, 2008-13
These reports highlight ACCS’ significant accomplishments and impacts in each fiscal year, as measured by the surveys and other data collected for this purpose. The research demonstrates the value of these cost-effective services to individual users and the collective value of the travel changes made by these users to achieve County-wide transportation and environmental objectives.

Business / Employer / Employee Transportation Services Surveys

Commercial Building Study, 2016
This analysis reflects on data from 16 commercial office buildings collected between 2013 and 2015, through the enforcement of Arlington County’s transportation demand management site plan requirements. Mobility Lab and Arlington County Commuter Services set out to determine the relationship between parking and travel behaviors in the county’s transit-oriented Rosslyn-Ballston corridor, including what factors influenced employee commute mode choices.

Arlington Business Leader Study, 2012
Arlington Business Leader Study, 2007
These studies assess the importance and impact of the transportation system and transportation support services in making Arlington County an attractive business location, to identify opportunities for enhancing impact of transportation support services, and to establish benchmarks against which performance gains can be measured.

Commuter Sidewalk Intercept Survey, 2009
This study was conducted to make direct contact with the employees in Arlington County. The purpose of this study was to: (a) assess current commuting patterns and benefits offered/used by employees in each urban village (b) directly market Arlington’s travel options and benefits to commuters who could then champion change from within the organization (c) create awareness of free ATP services.

Commercial Building Survey, 2008
This study explored the relative roles of site features, public transit, parking, and other transportation services on commercial location decisions in Arlington County and on the choices employees make in how they travel to work. This study was designed to assess the value of ACCS’ services to employers and employees and to define the role of ACCS’ services relative to site location and transportation infrastructure factors that also might influence employees’ travel choices.

Arlington Transportation Partners Client Survey, 2007
The purpose of this study was to collect and analyze information needed to assess the performance and impact of Arlington Transportation Partners (ATP) and their programs, and to establish benchmarks from which performance gains can be made.

Bicycle Studies

Capital Bikeshare Member Survey, 2014
Capital Bikeshare Member Survey, 2013
Capital Bikeshare Member Health Survey, 2013
Arlington Capital Bikeshare Transit Development Plan, 2012
Capital Bikeshare Member Survey, 2012
BikeArlington Survey, 2011
BikeArlington Survey, 2008

Carsharing Studies

“Why Should Local Governments Care About Carsharing?”
A literature-review based report that details the public benefits of carsharing and why local governments should care about these benefits. The authors focus on four issue areas: 1) parking, congestion, and mobility; 2) fairness, equity, and community; 3) economics, housing, and affordability; 4) environmental quality.

National Capital Region Transportation Planning Board Carshare Survey, 2008
This report presents the results of the regional Carshare Survey conducted for the Commuter Connections program administered by the National Capital Region Transportation Planning Board (TPB) at the Metropolitan Washington Council of Governments (COG). Nicholas Ramfos, of Commuter Connections, and Lori Diggins, of LDA Consulting and a key partner on ACCS Research, authored the study. This report examines the trip characteristics of Washington, DC-region carshare users and the travel-mode changes that carsharing induces.

Arlington County Carshare Program Study, 2006
This research study was the follow-up tracking wave to the initial Pilot Carshare Study conducted in April 2005. Since then, the Arlington County Carshare Program has become a permanent transportation service. This study measured Carshare Members’ feelings and opinions of the program. The results helped assess the overall effectiveness of the Carshare program.

Arlington Pilot Carshare Program First-Year Report, 2005
In March 2004, the Arlington County Commuter Services (ACCS) unit of the Department of Environmental Services partnered with the two carshare companies —Flexcar and Zipcar—to provide expanded carshare services and promotions called the Arlington Pilot Carshare Program. This report documents the success of the program, and makes the case for replicating the program in other Arlington urban villages to make it a permanent part of the transportation landscape in Arlington.

Commute / Travel Pattern Studies – Arlington and Washington, DC Region

Regional State of Commute Survey, 2013, Arlington Analysis
Regional State of Commute Survey, 2010, Arlington Analysis
Regional State of Commute Survey, 2007, Arlington Analysis
Regional State of Commute Survey, 2004 and 2001, Arlington Analysis

The State of the Commute survey series offers a glimpse into the success of efforts to promote bicycling, walking, telecommuting, and transit in the region as a whole, and in Arlington in particular.

Regional Household Travel Diary Survey, 2010, Arlington Analysis (PDF)

The Metropolitan Washington Council of Governments periodically conducts a detailed travel survey of households in the DC region. As an add-on to the 2007/2008 survey, Arlington supported additional surveys across Arlington County in order to get a detailed view of travel patterns around the county.

CommuterStore Studies

CommuterStore Survey, 2012
CommuterStore Survey, 2009
CommuterStore Survey, 2007

The Commuter Stores® are a key component of Arlington County Commuter Services’ success. As the results of the 2012 Commuter Store® Study show, the stores help to shift travelers from driving alone to other travel modes. The goal of these studies was to profile customers at the store, identify how people find out about the store and why they visit, measure satisfaction and customer service levels, find opportunities for improvement and examine the impact of the stores on travel behaviors.

Internet Commuting Services Studies

CommuterDirect.com Individuals Survey, 2012 (PDF)
CommuterDirect.com Individuals Survey, 2007

CommuterDirect.com Corporate Survey, 2008
CommuterPage.com Survey, 2009
CommuterPage.com Survey, 2007

The purpose of these studies is to collect and analyze information needed to assess the performance and impact of two internet resources from ACCS: CommuterDirect.com and CommuterPage.com. Studies look at impacts both for both businesses and employees, over time.

Marketing Studies

Hispanic Marketing Study, 2013
Arlington County Commuter Services (ACCS) recognizes that the Hispanic/Latino population is a significant market for the County’s outreach and transportation-demand-management (TDM) efforts. Reaching this important segment requires understanding the unique information needs for creation of effective communications and messaging. To better meet those requirements, ACCS embarked on a program (supported by a grant from the Virginia Department of Rail and Public Transportation) called the TDM Marketing to the Hispanic Community Project.

Carfree Diet Campaign Message Testing Study, 2012
Arlington County Commuter Service’s Car-Free Diet is a campaign designed to encourage a “car-free” or “car-lite” lifestyle by using transit, biking, walking, or teleworking instead of driving. This study tested the appeal and clarity of the campaign, as well as awareness, through a small intercept survey.

Redefine Your Commute Survey, 2010
This study examines the impact of the Redefine Your Commute marketing campaign on building greater support for and use of alternatives to Drive Alone (DA) travel. Impact is measured by assessing the extent to which the Redefine Your Commute events influence residents’/employees’ propensity to use alternatives to driving alone. Ways to improve the effectiveness of the campaign were also identified.

Arlington Transportation Partners Newsletter Assessment Survey, 2009
As outlined in the ACCS Program Research and Evaluation Plan, the purpose of this study is to assess the effectiveness of, and solicit ideas for potential improvements to Arlington Transportation Partners’ (ATP) newsletter – Solutions – that is distributed four times a year.

Arlington Transportation Partners Newsletter Assessment Survey, 2001
The purpose of this study was to assess the effectiveness of, and solicit ideas for potential improvements to Arlington Transportation Partners’ (ATP) package of promotional materials targeted to employers in Arlington County. This package primarily consists of ATP’s Solutions newsletter that is mailed out three times a year.

Arlington to Tysons Corner Transit Service Study, 2006
In hopes of further alleviating some of the traffic congestion on I-66, a modest marketing fund was put together to promote four transit routes (Metrobus 23A and 24T, Fairfax Connector 425 and 427) connecting Arlington and Tysons Corner. Funding was directed towards a brief promotional campaign that employed both paid and PSA advertising – bus sides and bus tails – and a direct mail promotional offer (coupon for 6 free rides and a chance to win an iPod via a sweepstakes drawing). This offer was mailed to homes along the targeted transit routes. The PATC (Promoting Arlington to Tysons Corner) campaign ran for 30-days during July 2006. The goal of this research study is to assess the impact of this PATC marketing/promotional effort and, in so doing, gain additional insight into who currently uses these four transit services and how these services could be improved to attract more riders.

Resident Transportation Surveys

Residential Building Transportation Performance Monitoring Study, 2013
An aggregate analysis of 16 individual transportation performance monitoring studies conducted at high-density residential buildings in Arlington. Building-level studies provided information about travel and parking behaviors in residential buildings where transportation demand management (TDM) services are provided by Arlington County Commuter Services (ACCS). These building-level studies aim to provide data and feedback to staff and decision-makers in order to evaluate Arlington’s parking and TDM policies and programs. The aggregate findings can be used for public dissemination and discourse about the performance of residential buildings relative to County transportation objectives.

Arlington Residents Transportation Satisfaction Survey, 2009
As outlined in the 2006-2008 Arlington County Commuter Services (ACCS) Program Research and Evaluation Plan, the 2009 Resident Study is an update to the baseline study conducted in 2006. The purpose of this study was to collect and analyze information to assess the performance of ACCS and to enhance ACCS’ effectiveness in providing travel assistance services in Arlington County.

Arlington Residents Green Survey, 2009
The purpose of the Green Study is to examine the current impact and future promise of “being green” on building greater support and use of alternatives to Drive Alone travel.

Arlington Residents Transportation Satisfaction Survey, 2007
As outlined in the 2006-2008 Arlington County Commuter Services (ACCS) Program Research and Evaluation Plan, the purpose of this study was to target those residents who use modes of travel that are less popular (bicycle, walk, transit) and were more difficult to come by in the 2006 Arlington Resident Satisfaction Telephone Study. The primary objective of this study was to explore differences between groups of residents who used various modes of transportation in their needs, characteristics, perspectives, and experiences.

Arlington County Residents’ Satisfaction with Transportation Telephone Study, 2006
As outlined in the 2006-2008 Arlington County Commuter Services (ACCS) Program Research and Evaluation Plan, the purpose of this study was to collect and analyze information needed to assess the performance of ACCS in order to enhance ACCS’ effectiveness in providing travel assistance services in Arlington County.

Arlington Residents Attitudes Toward Driving Survey, 2003
The purpose of this study was to identify ways to reduce the number of Single Occupancy Vehicle (SOV) driving trips.

Transit / Para-Transit Studies

Arlington Transit (ART) Rider Survey, 2013
Arlington Transit (ART) Rider Survey, 2008

The ART Rider Surveys are a regular assessment of who ART’s customers are, how they use ART bus service, their satisfaction with current service, and changes that ART could make to improve that satisfaction.

STAR (Specialized Transportation for Arlington Residents) User Satisfaction Study, 2008
STAR is an acronym for Specialized Transit for Arlington Residents. The service provides transportation for Arlington residents who have difficulty using public transit due to the effects of age or disability. Basic STAR services are intended to provide a comparable level of transportation as provided by ART, Metrobus, and Metrorail. All rides are arranged in advance through the STAR Call Center. This survey was intended to assess the current performance of the STAR program.

Arlington Teen Transit Initiative Survey, 2006
The purpose of this study was to provide a marketing information foundation for the Arlington County Teen Transit Initiative, a teen-led task force charged with planning additional transit-oriented services for Arlington County teens.

Regional Perceptions of Public Transit, Arlington Analysis, 2005
This project was a component of a semi-annual psychographic and behavioral study of Washington area residents. The purpose of this study was to determine Washington area residents’ behaviors and attitudes toward transportation, in particular toward the private car, Metrobus, and Metrorail.

Development-Related Transit Ridership Study, 2005
This report is an update to the Washington Metropolitan Area Transit Authority’s (WMATA) sixteen-year old development related ridership study – a study of the travel behavior of persons going to and from office, residential, hotel, and retail sites near Metrorail stations. This effort seeks to determine if modal splits for land uses have changed over time and whether certain physical site characteristics still influence transit ridership.

Arlington County Public Perceptions of Transit Study 2004
This project was a component of a semi-annual psychographic and behavioral study of Washington area residents. The purpose of this study was to determine Washington area residents’ behaviors and attitudes toward transportation, in particular toward the private car, Metrobus, and Metrorail.

Arlington County Pike Ride Transit Study, 2003
The purpose of this study was to assess the initial launch of Arlington County’s new “Pike Ride” transit service and to identify ways to improve the service. The new service began in September 2003 and is provided by Metrobus.

Walking Services Studies

WalkArlington Survey, 2011
WalkArlington Survey, 2008

2005 Arlington Transportation Partners’ (ATP) Fiscal Year Annual Report

2005 Arlington Transportation Partners’ (ATP) Fiscal Year Annual Report
This document outlines Arlington Transportation Partners’ (ATP) FY 2005 programs and related accomplishments. ATP provides transportation benefit implementation services to businesses, residential communities, and hotels in Arlington County. Sales representatives from ATP contact and work closely with clients representing private and public sector employers, property managers, civic associations, and hoteliers to implement services benefiting employees, residents, and visitors to the County.

2005 Demographics and Development for Commuter Service Managers Guide

2005 Demographics and Development for Commuter Service Managers Guide
The purpose of this guide is to: compile demographic information to help guide commuter services managers in planning and delivering services; summarize demographics of Arlington County residents and commuters based on U.S. Census Bureau and Arlington Planning Division data; understand residential and commercial development characteristics and trends in Arlington County; and forecast future populations, employment numbers, and commuter work sites.


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